On Monday, 20th June, at precisely 12.43 pm, 25 of my old posts were sent out, all together, by AWeber, the emailing service I use, and paid good money for! Given the fact that they are in another time zone from me, and that they ‘sat’ on my query for a couple of days, I was completely puzzled about why that happened. I put out an apology on Everyday Gyaan’s Facebook page and one on my Facebook page. But was a little reluctant to post here until I was clear about things. Suppose another (or the same!) posts went out all over again? 🙂
Here’s what AWeber finally responded with – landing the problem back in my lap, as it were:
The issue you see below is a result of the URLs for your blog posts changing. Each time these change, the system will assume this is a new post and repull it to send out.
It seems that your blog is causing this to occur pretty frequently and it might be something that I would suggest bringing up to that party.
It was useless attempting to get them to apologize for the delay in the response – also strangely I got through to them on the telephone the first time I tried, but they claimed they couldn’t get through to me – “No one answered the telephone” – this when I was sitting next to it! And responding within 24 hours (like they promised when I signed up) may not always happen. It certainly didn’t in this case.
Understandably, I was furious – poor customer service and arrogance does that to me. However, I decided to let it go and try to work out what the problem is with the feed. I made some changes to the template today, and I’m keeping my fingers crossed that you don’t get flooded with old posts. Please bear with me if you do – I promise to try another fix if this one doesn’t work.
Meanwhile, if any of you ‘blog technicians’ have some ideas – do let me know. Don’t tell me to move to WordPress – I’m not ready for that just yet.
A lover of words. A self-acceptance blogger. A blogging coach. A book reviewer. A woman happily journeying through midlife, moving from self-improvement to self-acceptance and enjoying being herself.
Corinne writes at Everyday Gyaan, reviews fiction at CorinneRodrigues.com and encourages writers and bloggers at Write Tribe and offers offline coaching to writers and bloggers at The Frangipani Creative, located in Secunderabad, India.